If you need carpet cleaning, air duct cleaning or other services…

So I have managed to get a promotional video up and running about Big Fish Service Company.  You can see it here:

Sure, its not the most exciting video ever, but it gives you a taste of all the services we provide, so it is doing its job.  I have yet to see anyone in the F-M area create a video for their services.  Maybe they have, I just have not witnessed one.  Leave your comments.

Fargo ND Residents: $10 bucks a room doesn’t get your carpet very clean…

Fargo residents, I found something you need to see.  It is an expose’ of coupon based carpet cleaning companies that bait and switch customers.  It starts by advertising a very low coupon price followed by traditional heavy handed sales techniques.

This is a really good video that sums up a lot of the crazy stuff that goes on in the carpet cleaning business.

My only complaint about this report is the fact that customers should have some common sense, there is just no way any company could survive charging $10 bucks per room for carpet cleaning.

So, here is the video:

Is Good Carpet Cleaning Service Dead In Fargo ND?

Hope your summer in Fargo is going well.  I wish I had some good pics of some decent fish but this year has not yielded the results I had hoped for.  Oh well, like anything, you have to keep trying.  Anyway, in the case of service, I wanted to write about one of the biggest complaints you get in general, here in Fargo and everywhere else.

That complaint you hear everywhere these days is the fact that it is very hard to find good service whether it is for carpet cleaning or some other service.  Why is that?

I think from a business owners perspective, we have become too concerned over production and getting the job done over making sure the customer is happy.  The fast pace of society seems to be squeezing out service.  I think there will always be a demand for good service.  Just look around.  If you had your carpets cleaned before, or had some other service performed, when was the last time you got a letter, email or phone call to follow up after the job?

But, if you look at the retail business, they are always following up, sending you mail or email etc.  Most of the time retail service is just as bad, but at least they care enough to follow up.

Yes, sometimes it is hard to tell if the client  is REALLY happy with service, even if you ask, or are they just being friendly to keep the peace.

Many years ago, when I started cleaning carpets myself, I decided to start sending out anonymous comment cards.  In the beginning, I had a very high opinion of myself and my cleaning, only to find many clients with less than stellar reviews!

This was hard to swallow, but the comments told the story.  They said I was very friendly and for the most part satisfied their cleaning needs.  The complaints were from small things like not cleaning under furniture, or leaving the lights on in a room, or a wet spot on the kitchen tile.  All very easy to remedy complaints.

So, from my experience, this is what good service amounts to, which is to find a way to make sure that the client is REALLY happy.

I got away from sending out the comment cards, but I think that it is a great thing to do so each job we do for a client gets a comment card to fill out and return.

Well, that is all for now.  If you have any questions or comments on carpet cleaning or service in general, please leave a comment below, otherwise, give us a call at 701-306-7026 or visit our web site Big Fish Service Company.